Privacy policy

Privacy policy

Personal data processing

The personal details we compile through our website will be processed in accordance with the provisions established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018, of 5th December pursuant to Personal Data Protection and Guarantee of Digital Rights. Likewise, we guarantee that any personal data will be processed legally, loyally and transparently, and will be collected for specific, explicit, legitimate purposes, with processing being limited to the said purposes and updated if necessary. Identifying data subjects for longer than necessary is not permitted, and data security is guaranteed through appropriate technical and organisational measures.

Who is responsible for processing your personal details?

Company Name: ONEGOLIVE SERVICES SL
Address: Calle Madre Rafols 2, Planta 1 Oficina 5, 50004 Zaragoza
VAT Regd. No. B99198715
Telephone: 976 797 304
E-mail: rrhh@onegolive.com

What do we process your data for, and how are we allowed to do it? Why can we process your data?

Personal data will be processed by the data processor when you provide it by completing the registration or contact forms, when you send e-mail or call by telephone. Data will be processed with the purpose of communicating with data subjects by any means and replying to queries and requests for information.

  • Replying to queries and requests for information. Whenever data subjects send in a query or request for information, we will ask for their consent to process their data and reply to their query or application.
  • To communicate with data subjects by any means about commercial matters:
    • When users authorise us through contact forms, we may communicate commercial matters via on-line channels about our services and activities, and process their data with their consent.
    • When data subjects register their e-mail on our form, we will process their data with their consent to keep them informed via periodical communication by e-mail about our services and activities. Data subjects are given the opportunity to object in each of the communications we send, and also via the option in the section “What are your rights?”.
    • Considering candidates in our recruitment processes. If data subjects send a CV, their data will be used for current and future recruitment processes in our company, and to communicate with them, even via on-line channels concerning their application.
    • Using storage and data recovery devices. When data subjects visit our website, we will ask for their consent to use cookies and other tools for the purposes described in our Cookies Policy where they can find further information.

Who will we provide your data to?

We may provide your personal details to third party providers in charge of data processing, with the sole purpose of them providing certain services in accordance with our instructions, without using the said data for their own purposes, and exclusively to carry out activities for us. We may also refer them to the competent public administration departments in compliance with legal obligations.

How long will we keep your personal data?

As a general rule your data will be kept for the period of time compatible with the purposes for which they were collected, in fulfilment of legal obligations on keeping data and in order to cover any liabilities that may stem from processing, after which they will be deleted.

The data compiled for commercial communication with you will be kept for as long this purpose is ongoing, or until you object to the processing of your data.

What are your rights?

You are entitled to:

  1. Obtain further information.
  2. Withdraw your consent when you have given it for specific processing.
  3. Stop receiving our commercial communication by sending “I do not want to receive any more commercial communication” to the data controller’s e-mail.
  4. Exercise your rights to:
    1. Access, knowing what personal data we are processing;
    2. Rectification, or correcting any incorrect or inexact personal data;
    3. Erasure, or deletion of your personal details we are processing, providing we are not legally bound to keep them;
    4. Objection, or asking us to stop processing your personal data for a specific purpose;
    5. Limited processing, or restricting the processing we carry out;
    6. Portability, or asking us to provide you with the personal data we have concerning you;

In order to exercise any of the rights conferred through data protection regulations, you may ask the data controller for a form to exercise your rights or directly download any of the forms provided by the Spanish Data Protection Agency via this link and after filling it in, you should send it to the data controller’s physical or e-mail address attaching a copy of your ID card or other valid identification document.

Company Name: ONEGOLIVE SERVICES SL
Address: Calle Madre Rafols 2, Planta 1 Oficina 5, 50004 Zaragoza (Spain)
VAT Regd. No. B99198715
Telephone: 976 797 304
E-mail: rrhh@onegolive.com

You can find further information about your rights or filing claims before the supervisory authority at the Spanish Data Protection Agency at http://www.agpd.es – C/ Jorge Juan, 6 28001 – Madrid (901 100 099 – 912 663 517).

How do we guarantee the security of your data?

We have implemented appropriate technical and organisational measures to guarantee an adequate level of security to avoid accidental or illegal destruction, loss or alteration of personal data, or unauthorised reporting of the said data or access to them.

We have enabled procedures to respond within the relevant legal deadlines in the event of any data security breaches that may affect personal data.

When contracting suppliers, we guarantee that appropriate security measures are implemented to protect personal data.

Changes to the Privacy Policy

We have updated this Policy to adapt it to the requirements and obligations established in the General Data Protection Regulation.

This Policy was last updated on: 11 December 2020